Nov 18, 2021, 2:55 AM
Post #1 of 1
I was watching my Sony Bravia (XBR75 800H) and it had a message pop up on the screen and said an update is ready to apply. I clicked apply and my screen went black.
Do I have any recourse?
Chatted with Sony support and two different people couldn't resolve it. They had me try a firmware update etc. It took hours and finally they said because the TV is over a year old the warranty is expired. The TV is a year and 10 days old.
I tried to tell them my tv was fine and the update broke it but they said sorry can't help you.
Can't help feeling what they are doing is not right. Am I screwed or do I have any recourse at all?
And many thanks to anyone who has any idea.