gadgetman
New User
Oct 27, 2004, 11:11 AM
Post #5 of 7
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Re: [Kell847] Guide Plus not updating channels.
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I finally found a phone number (781-276-8800) and called it today. Someone actually answered it. She sent me to Tech Support. He verified that they experienced a computer glitch last week-end that messed up some listings. He had me punch in a few numbers to get another screen. This screen said my "download channel" was 25, a PBS channel. I told him I didn't have that channel as a choice. My PBS channel is 28, out of Columbus, GA. I can receive both channels (25 is South, 28 is North--where my antenna is pointed). He said I might have to change my ZIP CODE to a city South of me to obtain access to 25. Said it was nothing he could do to change the "download channel". I told him I would try that.
After hanging up, I went into the "Editor" and found WACS (25). It did not have a channel number next to it. I entered "25" and turned it "ON". It is now listed (and comes in) on the Guide. Let you know if this works.
The people at that number were very helpful.
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