Direct tv wont stick to verbal agreement


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Direct tv wont stick to verbal agreement

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roddey
New User

Apr 7, 2007, 10:41 PM

Post #1 of 3 (490 views)
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Direct tv wont stick to verbal agreement	Can't Post

I bought an HD-10 DVR from Curcuit City about a 1.5 years ago. At the time it was known that the new satellites would be using mpeg 4 thus making my receiver obsolete.
When I found this out I was still under the return time so I called and asked if they would exchange my DVR for a new one when the time came since it would be such a short time to when I would need a new one.. I was told that they would exchange it and I would get a new one.
Now that the time has come, they are not honoring there verbal commitment. Even though the calls I made were recorded(I asked them to make a file about my call)they are now saying that the only thing they will do is let me lease one and not swap out the boxes and stick me with a new 2 year commitment.The customer service lady said there policy had changed since I made the call. I am under the impression that they would be obliged to what they said when I made the original call.
To say the least I am a little upset. Anyone else ran into this?

roddey
New User

Apr 7, 2007, 11:28 PM

Post #2 of 3 (482 views)
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Re: [roddey] Direct tv wont stick to verbal agreement [In reply to]	Can't Post

Well I just dropped HBO,high Def channels, and a reciever. About 25 dollars a month that I was paying now I am not.
I have a nice upsampling DVD and with HD DVD coming out I can just rent my movies. So its my payback, 300 dollars a year in lost revenue.

TANK1
Enthusiast

Apr 8, 2007, 10:35 AM

Post #3 of 3 (474 views)
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Re: [roddey] Direct tv wont stick to verbal agreement [In reply to]	Can't Post

Do they want any out of pocket money for the new HD DVR ?

Everyone else is paying $199 to upgrade to the new HD DVR.
The 2 year commitment is mandatory .

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