Jody
New User
Mar 22, 2007, 8:29 PM
Post #1 of 2
(230 views)
Shortcut
|
|
Nascar Hot Pass
|
Can't Post
|
|
Attached is my complaint I filed today with the attorney general about how they mislead me.
______________________________________________________________________________________________________________________
I need some assistance in dealing with a company "Direct TV" that was mis-leading in sponsoring a program package to it's customers. Please review the email transactions below which refer to my complaint. The first showing of the NASCAR Hot Pass was a free broadcast and was broadcast in High Definition which I feel lead me to believe that the entire season would be broadcast in HD. No where did they indicate that the rest of the season would not be in HD. As you can see I communicated to them at once that I was unpleased and asked them to cancel that portion of my program pack. Which amounted to two payments of $49.50. Needless to say they did not do this and tonight on the phone they advised me that they would not credit my account and I had to pay for it. As you can se from the below message I ask them to look at my Direct TV receivers history so that they can see I have not watched these races utilizing the NASCAR Hot Pass service. They have a phone line hooked up to my receiver that collects all the data on shows I watch. Please also not the two messages that they have not responded to It is apparent to me that Direct TV utilized deceptive tactics to profit from its customers.
________________________________________________________________________________________________________________________________________ Sent: Friday, March 09, 2007 6:18 PM
To: 'directvcustomercare@directv.com'
Subject: FW: Hot Pass [Reference #: 070225-002377]
Are you going to cancel this or do I have to cancel all my services from you? I've been with your company a long time but Charter cable is making great offers. Either cancel this Hot Pass or I call Tuesday and turn off all my services. _______________________________________________________________________________________________________________________________________ -----Original Message-----
From: DIRECTV Customer Service [mailto:directvcustomercare@directv.com]
Sent: Sunday, February 25, 2007 10:06 PM
Subject: Hot Pass [Reference #: 070225-002377]
Subject Hot Pass Discussion Thread Response (David B) 02/25/2007 07:05 PM Dear Ms. Daniel,
Thanks for writing about NASCAR HotPass. I am sorry to hear your frustrations regarding your subscription to this year's NASCAR HotPass.
NASCAR HotPass is not being shown in HD this year but we are looking to offer it in the future. We're always looking for ways to enhance our services, and customer feedback is very important to us. I have forwarded your comments on to DIRECTV Management.
We often make changes to our service based on customer requests, and we conduct customer surveys on a regular basis to get feedback and new ideas.
Thanks for writing and stay tuned to directv.com/hotpass for the latest news about NASCAR HotPass.
Sincerely,
David B
Employee ID 100133547
DIRECTV Customer Service
No waiting. No hold times. Register online at directv.com or use our automated phone system to pay your bills, change services, get technical assistance and much more! Our automated systems are easy to use and you’ll avoid most transaction fees. Customer (Jody Daniel) 02/25/2007 01:11 PM DIRECTV FEEDBACK MESSAGE
Name: JODY DANIEL
Status:
[Account Number: 2622833]
[Phone Number: 8648501873]
Topic Selected: Other]
Details: I do not want Hot Pass if you are not going to broadcast in HD. Last week you broadcast Daytona in HD... That is the only reason I signed up. Mis-leading!
|
FORUM
SEARCH
WHO'S 
LOG 
RULES