JVC plasma TV not durable


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JVC plasma TV not durable

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ylwong
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Jun 6, 2006, 7:44 AM

Post #1 of 11 (508 views)
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JVC plasma TV not durable	Can't Post

I am new here. I have an unhappy experience with JVC plasma TV that I would like to report to other potential consumers here.

I purchased a JVC plasma VM-35DX ($3600) about 3 years ago. I chose this one because it had vivid colors and the price was reasonable. After one year of normal domestic usage, it started to become malfunctioning. There was no video signal while the sound signal was still present. I called a technician from the agent for maintenance. He advised me that the heat of the control box had melted the tin connection of some parts of a tin-plated circuit board. He need to remove that circuit board back to his office and re-plated some parts of the circuit board again. After the maintenance, I could only use this JVC plasma TV for just another year. And it had cost me $200.

After about another one year usage, my JVC plasma TV malfunctioned with the same problem again. There was no video signal while the sound signal was still present. I had to call the technician again. After inspection of my TV, the technician, another one from the agent, advised me that of the same underlying cause of the problem. The heat of the control box had melted the tin connection of some parts of a tin-plated circuit board. He had to remove the circuit board back to his office for re-plating it again.

My discontent is:

1) JVC plasma TV is not durable. It started malfunctioning after one year of normal usage. And the problem recurred itself just in another year.

2) The design or the manufacturing of this model was questionable. The tin-plated circuit board could not withstand heat of the control box where it was placed.

3) Maintenance by the agent could not totally repair this problem and one could reasonably expect that the same problem will recur in the near future.

techchris
Veteran

Jun 7, 2006, 4:03 AM

Post #2 of 11 (500 views)
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this does not surprise me at all. i doubt there is any make on the market that is reliable. All due to the unending quest for cheap goods.

ylwong
Novice

Jun 7, 2006, 9:53 PM

Post #3 of 11 (497 views)
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I had expressed my discontent to JVC and they waived me part of the maintenance fee ($90) out of the total $170. However, it was the fault of their products and I was not satisfied. I had lodged a formal complaint in written to the authority. JVC contected me by phone and was willing to extend the maintenance period for free. I refused because it had not solved the fault of their product. One can expect that the plasma TV will malfunction again in the near future.

It was three weeks already and there is no formal reply from JVC yet.

denonjapan
Enthusiast

Jun 9, 2006, 12:01 AM

Post #4 of 11 (493 views)
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didn't I mentioned before when fixing a problem will incur same sequence after? In fairness to JVC, it's a very reputable company and I wouldn't use the term you used caused by your discontentment. Realize you all, there's no guarrantee the lifespan predicted on every unit being sold. Others could be shorter or longer than it's expected. None of you seems to understand a FLOURESCENT display!.. don't let cody's or anybody's experienced fooled you all! it's lightning strike unbelievable!..

denonjapan
made in japan

ylwong
Novice

Jun 9, 2006, 5:53 AM

Post #5 of 11 (488 views)
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denonjapan you are right that I don��t know television or a FLOURESCENT display. My common sense is a television should last longer than a year. My last television has been running for more than 10 years. I gave it to someone when I bought this new JVC plasma TV. I expect that it should not be worse than my old model. My old TV haa been running well in the past 3 years.

I agreed that JVC is very reputable company. It is the reason why I have lodged a complaint to them. I hope that they can response like a very reputable company.

If other consumers can accept such a product from JVC like you, and are not being ��fooled�� by anybody's experience, I think JVC will be very happy.

techchris
Veteran

Jun 9, 2006, 11:54 AM

Post #6 of 11 (486 views)
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having worked on lcd and plasma for a long time I can tell you they wont last like an "older"tv used to .it just aint goin to happen! Just accept it and start saving for the next new one.Even reputable companies like jvc, panasonic etc. are caught up in the race for cheap goods,usually from china and the reality is that they just dont last.

denonjapan
Enthusiast

Jun 9, 2006, 8:09 PM

Post #7 of 11 (483 views)
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Your common sense is what?...........Try this! not bec. a guy named JEFF, died over the age 100's. Shouldn't we all?.......or else! blame who?.........
What Im saying is: Your experience such and such shouldn't affect anyone in their decision making just because you happened to be the ONE! You shouldn't live with your expectations and leave a bad one a second time. You just got lucky the first time! know what Im saying? that's life! electronically or mortally. The time consumed complaining would have been wiser to hear that you have moved on.
Trust me! Any established company (SONY, PANASONIC, NEC, JVC, VICTOR, MITSUBISHI) has their failures too regardless their predictions are. I don't have to like it when something goes wrong. but I learned to accept it!. get the picture?

denonjapan
made in japan

ylwong
Novice

Jun 9, 2006, 9:57 PM

Post #8 of 11 (481 views)
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The first time I expressed my discontent to JVC, they were willing to waive me about half of the maintenance fee.

The second time I lodged a formal complaint to the authority, JVC were willing to extend the maintenance period for free.

Now I am bringing this matter to the attention of other consumers, I don��t know the results yet.

But I know that if I have accepted such product from JVC at the first hand as you what have proposed, I will regret what I have not done for sure.

denonjapan
Enthusiast

Jun 13, 2006, 1:23 AM

Post #9 of 11 (468 views)
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Ylwong!..I disagree!. It don't matter!, It's been 3 years!. We have been discussed this subject to consumers regarding the absolute no warranty cost can be provided for a repair. It isn't just possible!..BUT I would like most individual consumers to apprehend in a discreet manner that may subject you once the display is under your hands: beware of those precautions and most consumers always took the negative impact towards the manufacturer when something goes wrong LONG AFTER the trial period. Any unit passed within the given period by any manufacturer is good working condition. But I don't think any individual with different issues of their purchase, would have the right to run back claiming to the manufacturer's fully responsible especially long after 3 years in service or after the given period.
Im a consumer myself and hearing your claim is very unlikely to contact the manufacturer blaming them of the described technical problem. Im not really sure of your intent in filing that complain though since JVC's offer, you didn't seem to cooperate with, while you try to SABOTAGE them instead. and beleive me when I say. Not too long ago, there's an issue to whether or not is it imperative to purchase warranty repair for any display?. And I DISAGREE! however, I would suggest everyone to purchase a replacement warranty but NO WAY! a repair warranty issues. There's no experienced technician abroad who could bring back any permanent sealed screens, the way like when it was new!. Reason being most Manufacturers indicate every internal parts especially the screens and prices are skigh high, not to suggest consumers to go ahead with the purchase and expect it should work again ( they didn't want you to know this!) but I understand the business underlying stake as well.
Over thousands of units sold in that model, your unit still included that passed it's QC's successfully and I still beleive it did!. Cause after 3 years you said before the malfunction, no really one knows for sure what really happened.

denonjapan
made in japan

ylwong
Novice

Jun 13, 2006, 4:11 AM

Post #10 of 11 (465 views)
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I have been reporting facts about product of JVC. It became malfunctioned right after ONE year. If you feel JVC were being sabotaged, they were sabotaged by their own products. I think it is normal feeling after one has read the above story.

To complete the story -

JVC has replied to me through the authority. Basically, they will not refund the maintenance fee to me, and they have not made a word of whether they can guarantee the problem will recur again or not. They also remarked that they offered to extend the free service period to three more months (duration of time not mentioned at the time they phoned me), but I had not accepted.

I refused the offer because a free service period has not fixed the heat problem of this plasma TV. The problem will very likely occur again and again after the free service period. In fact the three month free service period even if I have accepted, has expired by now.
The authority advised me that I can take legal action against JVC. I am considering it.

techchris
Veteran

Jun 13, 2006, 5:15 PM

Post #11 of 11 (462 views)
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I think you are onto a loser with this. lots of electronic items have inherent design faults or common problems.you just have to live with it and get it fixed or give it up as a bad job and dump it.a 3 year old plasma isnt worth peanuts anyway

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