waytousa
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Aug 28, 2005, 9:20 PM
Post #1 of 6
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I need some suggestion about the broken Philips Plasma TV
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I got this Philips 32FD9954 32" Plasma TV in May of 2004. Seldom used it, I believe it only had less than 100 hours of powered-on. And it went black in June of this year, unfortunately it was out of warranty, even though just one month. Talked with Philips Customer Server several times and they refused to do anything. So I sent this unit to local Philips Authorized Service Center for estimate. After almost 1 month of painful waiting, the result came as: "Total control module is damaged, the price for replacing it is $1460, and this is not the major problem, the main problem is the screen is dead and need to be replaced." I am furious after hearing the result, this stupid TV cost me more than $3000, and I used it so few and it was totally gone only after 1 year. I plan to file a complaint to BBB, but are there any other suggestions that you guy think would be helpful to reduce my losses? I really appreciate any feedbacks. Thanks.
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