HiTech
User
Jul 30, 2007, 1:42 PM
Post #40 of 55
(1991 views)
Shortcut
|
|
Re: [denonjapan] Toshiba TV picture problem, Help please!
[In reply to]
|
Can't Post
|
|
Soapbox mode: ON
denonjapan said: "It might be a good idea to step away from the situation and do more processing with your heart. Go with your gut instinct instead of relying so much on your thoughts on the matter."
And I did exactly that! Taking diplomatic steps was the proper thing to do and the outcome was a favorable one. Cowardace doesn't enter into my actions. I think you need to remember that this forum isn't the business world. Initially, had JR been a new customer entering our shops, he would have certainly turned around in disgust, headed to another service center, and passed along the bad news about us to his friends and family. We would never be able to recoup his future business. However, in this forum we have that opportunity to save face and I, through wisdom, took advantage of it ... not only gaining his business here, but to gain his trust and open dialogue in the future, and perhaps a better understanding of me by others here who are on the sidelines observing.
---------------------------------------------------------------------------------------------------
After reading your last post, I have to wonder if you are a shrewd businessman? I know it's a "dog eat world" out there, but there are plenty of successful businessmen existing at present that are well respected from their gentleness and good interpersonal skills. You are quoted as saying, "I simply suggest you to be FEARLESS. You had good thoughts but in this business, you can't use a good hearts. When you apply diplomacy into BUSINESS and DIPLOMACY into the military." You are so wrong and far from the truth there my friend! Diplomacy is all about the actions from one's "heart"!! Failed diplomacy results from a myriad of ill-fated actions... again by not acting from the "heart".
---------------------------------------------------------------------------------------------------
JR remindes me somewhat of a budding, young technician once employed at the service center I worked at. He worked part-time and often performed repairs in unorthodox ways but showed determination despite his small paycheck in the end. The other well seasoned techs ridiculed him relentlessly, playing tricks on him, hoping he'd give up and quit. An idea came to my mind, discussed it with my service manager/owner who approved it, then implemented it. Being the lead technician, I placed him at the service bench closest to me so I could coach him when necessary. I had him fill the shelf with manuals and such to reduce eye contact with the other hecklers. As time went on he improved and showed aptitude, improvement, and promise. Months later I had him performing more complex repairs which allowed me to devote more time to industrial/broadcast video servicing which payed me $82 per hour at my bench!! So you can see how I took proper steps to improve the situation for the both of us. The young tech. happened to buy a home one block from me and at times I provided him with repair advice on his "government jobs". The other two seasoned techs. are still trying to make a barely existent living at it along with alcoholism at their forefront. The young tech. now doesn't service electronics, aside from friends and family, but does own and operate two Subway Deli stores along with his wife.
Soapbox mode: OFF
(This post was edited by HiTech on Jul 30, 2007, 1:50 PM)
|
FORUM
SEARCH
WHO'S 
LOG 
RULES
Eat to live , not live to eat! whatever choice you make, I will continue to travel and make me no difference! 
must be the turbulence!. 
